Refund policy

Return & Refund Policy

We have a 30-day return policy for eligible defective or damaged products only. This means you have 30 days after receiving your item to contact us if there is an issue with your order.

Returns

Returns are generally not accepted, and customers may not return products simply because they have changed their mind, no longer want the product, ordered the wrong item, or for any other reason unrelated to a product defect or fulfillment error.

If you receive a product that is defective, damaged, materially different from the product described, or you receive the wrong item, please contact us at support@veloramartly.com within 30 days of receiving your order.

To help us evaluate the issue, you may be required to provide photos or videos of the product and its packaging.

If the issue is confirmed, we may offer an appropriate resolution, including a full refund of the affected product.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

If the product is confirmed to be defective, damaged, or incorrectly supplied, we will process a full refund for the affected product.

Please contact us at support@veloramartly.com with your order number and relevant photos or videos so that we can evaluate the issue and make it right.

Non-Returnable Items

Since we generally do not accept returns, products cannot be returned due to change of mind, personal preference, incorrect selection, or dissatisfaction unrelated to a verified defect or fulfillment error.

Certain products may also be excluded from return or refund eligibility where permitted by applicable law, including perishable goods, customized or personalized products, personal care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards.

Please contact us if you have questions about a specific product.

Exchanges

We do not offer exchanges.

If you receive a defective, damaged, or incorrect product, please contact us at support@veloramartly.com. If the issue is confirmed, we will provide a full refund for the affected product where applicable.

European Union 14-Day Cooling-Off Period

If applicable law requires a cancellation or return right for orders shipped into the European Union, those statutory rights will apply. Nothing in this policy is intended to limit any mandatory consumer rights that cannot legally be excluded.

Refunds

Refunds are not available for ordinary returns or change-of-mind requests.

If your product is confirmed to be defective, damaged, materially different from the description, or incorrectly supplied, we will process a full refund for the affected product.

Once your refund has been approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time to post the funds to your account.

If you have questions regarding a refund, please contact us at support@veloramartly.com.